Terms and Conditions

Last updated: September 2026

These Terms & Conditions apply to visits and bookings at Kidzworld Adventure Play. By making a booking or entering Kidzworld, you agree to follow these terms and any safety instructions provided by our team.

Bookings & Admission

We recommend booking online in advance to guarantee entry. Admission is subject to availability and we cannot guarantee entry if a session is full.

Please check that you have selected the correct tickets when booking, including the appropriate child height categories and number of adults and children attending.

Children under the age of 16 must be accompanied and supervised by a responsible adult at all times.

Kidzworld is a family attraction and we reserve the right to refuse admission to unaccompanied adult groups.

Current opening times, session times and admission prices are shown on our website and booking system. These may change from time to time, so please check the latest information before travelling.

Changes & Cancellations

Tickets are purchased for the date and session selected at the time of booking.

If you need to change your visit, please email [email protected] at least 24 hours before your booked session. We will do our best to move your booking to another available session.

Any change is only confirmed once you have received confirmation from Kidzworld.

If you or a member of your party is unwell, please contact us before your visit rather than attending.

If Kidzworld has to cancel your booked session, we will offer you the choice of moving your booking to another available date or receiving a refund for the affected booking.

Except where required by law or where Kidzworld cancels your session, tickets are generally non-refundable. If you are unable to attend, please contact us as soon as possible and we will consider whether your booking can be moved to another available session in accordance with the terms above.

Supervision & Safety

Parents and accompanying adults remain responsible for the children in their care throughout their visit.

Please follow all signs, safety notices and instructions given by Kidzworld staff.

Some attractions have age, height, clothing or other safety restrictions. These restrictions are there for your safety and must be followed.

Socks must be worn in the play areas. We recommend trousers or leggings when using slides to help reduce the risk of friction burns.

Roller skating, trampolines and other individual activities may have their own restrictions and opening times. Please check the information displayed at the attraction or ask a member of staff if you are unsure.

Mini Karts

Mini Karts are an additional paid activity and are not included within standard Kidzworld admission unless expressly stated as part of your ticket. Current prices and operating times are displayed on our website and at Kidzworld.

As the Mini Karts operate outside, availability is weather dependent. They may be temporarily closed where conditions are unsuitable or where appropriate supervision is unavailable.

Behaviour

We want Kidzworld to be a safe and enjoyable place for everyone.

Aggressive, abusive, dangerous or disruptive behaviour towards other visitors or members of staff will not be tolerated.

Anyone behaving in a way that puts themselves or others at risk, causes unreasonable disruption or refuses to follow reasonable instructions from staff may be asked to leave.

Where a visitor is asked to leave because of their behaviour, a refund will not normally be provided.

Attractions & Availability

We do our best to ensure advertised attractions are available, but individual activities may occasionally be unavailable due to maintenance, safety requirements, staffing, weather or circumstances outside our reasonable control.

Opening times for individual activities may differ from Kidzworld’s general opening hours.

Where an attraction is temporarily unavailable, this will not normally entitle visitors to a full or partial refund unless the unavailable attraction formed a material part of the specific product or experience purchased.

Personal Belongings

Please take care of your personal belongings during your visit.

Kidzworld cannot accept responsibility for loss of or damage to personal belongings except where this results from our negligence or where the law otherwise requires us to accept responsibility.

Food & Drink

Please follow any rules displayed within our café and food areas, including restrictions relating to where food and drink may be consumed.

If you or a member of your party has an allergy or dietary requirement, please speak to a member of staff before ordering food or drink.

Please note that Picnics are not allowed within the premises; benches are provided outside.

Photography

Visitors may take photographs of their own family and friends for personal use, but please respect the privacy of other visitors and avoid deliberately photographing children outside your own group.

From time to time Kidzworld may take photographs or video for promotional purposes. Where appropriate, permission will be obtained before identifiable images are used.

Parties & Group Bookings

Party and group bookings are subject to availability and must be booked in advance.

A deposit is required to secure a party booking. The amount and payment arrangements will be confirmed at the time of booking. Deposits are non-refundable and non-transferable, except where required by law or where Kidzworld is unable to provide the booked party.

Parties are subject to a minimum number of children, as confirmed at the time of booking. Final guest numbers must be provided when requested and charges will be based on the number of guests confirmed or the minimum party size, where applicable.

If you need to make changes to your party booking, please contact Kidzworld as soon as possible. Changes are subject to availability.

Children attending a party remain the responsibility of their parent, guardian or supervising adults.

Please tell Kidzworld about any allergies or dietary requirements when requested before your party.

Party packages, prices, timings and inclusions are as described in your booking confirmation and may vary depending on the package selected.

Liability

Nothing in these Terms & Conditions excludes or limits Kidzworld’s liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

Visitors are responsible for following the rules of the attraction, using equipment appropriately and complying with reasonable safety instructions.

Personal Information

Any personal information provided when making a booking or contacting Kidzworld will be handled in accordance with our Privacy Policy.

Complaints & Contact

If something goes wrong during your visit, please speak to a member of the Kidzworld team as soon as possible so that we have an opportunity to help.

If you would like to raise an issue after your visit, please contact:

Kidzworld Adventure Play

Stadium Retail Park
Par Moor Road
St Austell
Cornwall
PL25 3RP

Email: [email protected]

We aim to respond to enquiries and complaints as promptly as possible.

Changes to These Terms

We may update these Terms & Conditions from time to time. The version that applies to your booking will be the version in force when your booking is made, unless a change is required by law.